Privacy Policy | Terms & Conditions | Cookie Policy

Last updated: 20/08/26

Grayson Spatial & Interior Design Studio respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how it is used and the rights you have in relation to it.

Who We Are

Grayson Spatial & Interior Design Studio is operated by [Fiona’s full legal name or registered business name], trading as Grayson Spatial & Interior Design Studio.

For data protection purposes, we are the data controller responsible for the personal information described in this policy.

Our contact details are:

Grayson Spatial & Interior Design Studio
[Business address]
Email: [email address]
Telephone: [telephone number]

Information We Collect

We may collect personal information when you:

  • complete a contact form;

  • join our mailing list;

  • contact us by email, telephone or social media;

  • arrange an initial consultation;

  • request information about our services;

  • become a client or prospective client;

  • provide feedback or a testimonial; or

  • visit and interact with our website.

The information we collect may include:

  • your name;

  • your email address;

  • your telephone number;

  • your address or project location;

  • the name of your business or organisation;

  • information about your property, project, requirements and budget;

  • correspondence, meeting notes and records of our communications;

  • information required to prepare proposals, agreements and invoices;

  • photographs, plans or other project materials you provide; and

  • technical information about how you use our website.

Please avoid providing sensitive personal information unless it is genuinely necessary for your enquiry or project.

Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically. This may include:

  • your IP address;

  • browser and device type;

  • operating system;

  • pages visited;

  • the date and time of your visit;

  • referring website; and

  • interactions with the website.

This information may be collected through Squarespace and through cookies or similar technologies. Further details can be found in our Cookie Policy.

How We Use Your Information

We may use your personal information to:

  • respond to enquiries;

  • arrange consultations;

  • understand your project and requirements;

  • prepare proposals and provide our services;

  • communicate with you throughout a project;

  • manage our relationship with you;

  • coordinate with approved contractors, consultants and suppliers;

  • issue invoices and maintain financial records;

  • manage feedback, complaints or queries;

  • send news and marketing communications where permitted;

  • operate, maintain and improve our website;

  • understand how visitors use the website;

  • protect our business and website from misuse; and

  • comply with legal, regulatory and insurance obligations.

We will not use your information for an unrelated purpose without explaining that purpose and, where necessary, obtaining your consent.

Our Lawful Bases For Using Your Information

UK data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

Consent: We may rely on your consent when you subscribe to marketing communications, accept non-essential cookies or give permission for project photography, a testimonial or other material to be published.

You may withdraw your consent at any time.

Contract: We may use your information where it is necessary to take steps at your request before entering into an agreement or to provide services under an existing client agreement.

Legitimate Interests: We may use information where it is reasonably necessary to operate and improve our business, respond to enquiries, maintain client relationships, protect our website or understand how our services are used.

Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and reasonable expectations.

Legal Obligation: We may process or retain information where necessary to comply with legal, tax, accounting, regulatory or other obligations.

Marketing Communications

We will only send marketing communications where we have an appropriate lawful basis to do so.

You can unsubscribe at any time by:

  • selecting the unsubscribe link in a marketing email; or

  • contacting us at [email address].

Unsubscribing from marketing will not prevent us from contacting you about an active enquiry, agreement or project.

We may retain limited information on a suppression list to ensure that we respect your request not to receive future marketing.

Sharing Your Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with trusted third parties, including:

  • Squarespace, which hosts and supports our website;

  • email, cloud-storage and communication providers;

  • [name of mailing-list provider, if different from Squarespace];

  • accountants, insurers, legal advisers and other professional advisers;

  • architects, contractors, craftspeople, consultants and suppliers involved in your project;

  • IT and website-support providers; and

  • public authorities, regulators or law-enforcement bodies where required by law.

We only share information that is relevant and necessary for the particular purpose.

Third parties acting as our service providers are expected to handle personal information securely and use it only for the agreed purpose. Independent contractors, consultants and suppliers may also act as separate data controllers under their own privacy policies.

International Transfers

Some of the services used to operate our website, email, cloud storage or mailing list may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place. These may include UK adequacy regulations, approved contractual protections or other safeguards recognised under UK data protection law.

Further information about the safeguards used by a particular provider may be available in that provider’s privacy policy.

How Long We Keep Your Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet any legal, accounting, insurance or reporting obligations.

Our anticipated retention periods are:

  • general enquiries that do not become projects: up to [two years] after our last communication;

  • prospective-client and proposal information: up to [two years] after our last communication;

  • client and project records: generally [six years] after the project or client relationship ends;

  • invoices and financial records: for the period required by tax and accounting law;

  • mailing-list information: until you unsubscribe or we stop using the list;

  • consent records and suppression-list information: for as long as reasonably necessary to demonstrate and respect your preferences;

  • project photographs and testimonials: for as long as the relevant permission remains valid; and

  • website analytics: according to the retention periods described in our Cookie Policy or the settings of the relevant analytics provider.

These periods may be extended where information is required in connection with a legal claim, complaint, insurance matter or regulatory requirement.

How We Protect Your Information

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access is limited to people and service providers who reasonably need the information for the purposes described in this policy.

No internet-based system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted online.

Your Data-Protection Rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

  • request access to the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your information;

  • ask us to restrict how your information is used;

  • object to certain uses of your information;

  • request the transfer of information you provided to us;

  • withdraw consent at any time where processing is based on consent; and

  • complain about how your information has been handled.

These rights are not absolute and may not apply in every circumstance. We may need to verify your identity before responding to a request.

To exercise a right, contact us at [email address]. We will normally respond within one month.

Your Right to Object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object where we rely on legitimate interests. If you object, we will stop using the information unless we have a compelling legitimate reason to continue or need it in connection with a legal claim.

Complaints

If you have concerns about how we use your personal information, please contact us first at [email address] so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

Cookies

Our website uses cookies and similar technologies to function correctly and, where you have given permission, to help us understand how the website is used.

Non-essential cookies will not be used without the consent required by law. You can accept, reject or manage these through the cookie controls provided on the website.

Please read our Cookie Policy for further information.

Third-Party Websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites.

We encourage you to read the privacy policy of any third-party website you visit.

Children’s Information

Our website and services are not directed at children, and we do not knowingly collect personal information from children through the website.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete it.

Automated Decision-Making

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on you.

Changes to This Policy

We may update this policy occasionally to reflect changes in our services, website, legal obligations or the way we use personal information.

The latest version will be published on this page, with the date of the most recent update shown at the top.

Contact Us

If you have questions about this policy or how we use your personal information, contact:

Grayson Spatial & Interior Design Studio
[Business address]
Email: [email address]
Telephone: [telephone number]